Accessibility Statement
Vape Superstore is committed to ensuring our website is accessible to everyone, including users with disabilities. We strive to meet WCAG 2.1 Level AA guidelines.
Our Commitment
We believe everyone deserves equal access to our products and services online. We continuously work to improve the accessibility of our website by:
- Using semantic HTML for proper document structure
- Providing text alternatives for images and media
- Ensuring sufficient colour contrast throughout the site
- Making all interactive elements keyboard-navigable
- Using clear, consistent navigation
- Ensuring forms have proper labels and error messages
- Supporting screen readers and assistive technologies
Assistive Technology Support
Our website is designed to work with common assistive technologies including:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- Some older product images may lack detailed alt text — we are progressively updating these
- Third-party embedded content (e.g., reviews, payment widgets) may not fully meet accessibility standards
Feedback
If you encounter any accessibility barriers on our website, we want to hear from you. Please contact us at support@vapesuperstore.co.uk with details of the issue and we'll work to resolve it promptly.
Alternatives
If you need assistance browsing our site or placing an order, our customer support team is available by phone at 020 3987 8585 (Mon-Fri 9am-6pm) and will be happy to help.