Age Verification Policy
Vape Superstore is committed to responsible retailing. In accordance with UK law, we do not sell nicotine or vaping products to anyone under the age of 18.
You must be 18 or over to purchase from this website
It is illegal to sell nicotine products to persons under 18 in the United Kingdom.
Our Verification Process
We employ a multi-layered age verification system to prevent underage sales:
1. Website Entry Gate
All visitors are presented with an age verification prompt upon first visiting our website. You must confirm you are 18 or over before accessing any product pages.
2. Electronic Age Verification
At checkout, we use third-party electronic age verification services to confirm your age against government databases. This happens instantly and does not affect your credit score.
3. Manual ID Verification
If electronic verification is inconclusive, we may request photographic ID before dispatching your order. Acceptable forms of ID include:
- Valid UK driving licence
- Valid passport
- PASS-accredited proof of age card
- Military ID card
4. Delivery Verification
Our delivery partners operate a Challenge 25 policy and may request ID upon delivery. Please ensure the person receiving the order can provide valid photo identification.
What Happens If Age Cannot Be Verified?
If we are unable to verify your age through any of the methods above, your order will be cancelled and a full refund issued. We take this responsibility seriously and will not dispatch any order where age verification is incomplete.
Reporting Concerns
If you believe an underage person has purchased from our website, please report it to support@vapesuperstore.co.uk immediately.