Warranty Information
All vape hardware, kits, and electronic devices sold by Vape Superstore come with a manufacturer's warranty. We're here to help if anything goes wrong.
What's Covered
Hardware & Kits
- ✓ Manufacturing defects
- ✓ Electronic component failures
- ✓ Battery issues (non-user caused)
- ✓ Display / screen faults
- ✓ Charging port defects
Not Covered
- ✗ Physical damage from drops or impacts
- ✗ Water / liquid damage
- ✗ Normal wear and tear
- ✗ Consumables (coils, pods, drip tips)
- ✗ E-liquids and nicotine products
Warranty Periods
| Product Type | Warranty Period |
|---|---|
| Vape Kits & Mods | 6 months |
| Pod Systems | 6 months |
| Tanks & Atomisers | 3 months |
| Batteries & Chargers | 3 months |
| IQOS & Heated Tobacco Devices | 12 months (manufacturer) |
How to Make a Warranty Claim
If you believe your product has a manufacturing fault, contact our support team at support@vapesuperstore.co.uk with your order number, a description of the issue, and photos or video demonstrating the fault. We'll assess your claim within 48 hours and arrange a replacement or refund.