Returns & Refund Policy
We want you to be completely happy with your purchase. If something isn't right, our hassle-free returns process makes it easy to get a refund or replacement.
30-Day Money-Back Guarantee
Return any unopened, unused product within 30 days of delivery for a full refund — no questions asked.
What Can Be Returned?
Eligible for Return
- Unopened e-liquids in original sealed packaging
- Unused vape kits in original packaging
- Unopened coil packs and accessories
- Faulty or defective products (within 6 months)
- Incorrect items sent
Not Eligible
- Opened or used e-liquids (hygiene reasons)
- Used disposable vapes
- Products with removed security seals
- Items damaged through misuse
- Products purchased over 30 days ago (unless faulty)
How to Return an Item
Contact Us
Email support@vapesuperstore.co.uk with your order number, the item(s) you wish to return, and the reason for return.
Get Your Returns Label
We'll email you a pre-paid returns label and instructions within 24 hours.
Pack & Post
Pack the item securely in its original packaging. Attach the returns label and drop it at your nearest Royal Mail post office or collection point.
Refund Processed
Once we receive and inspect your return, we'll process your refund within 3-5 working days to your original payment method.
Faulty Products
If you receive a faulty product, contact us immediately. We'll arrange a free return and send a replacement or full refund — whichever you prefer. For manufacturer faults within 6 months of purchase, we cover all return postage costs.
Refund Timescales
- Inspection: 1-2 working days after we receive your return
- Refund processing: 3-5 working days to your original payment method
- Bank processing: May take an additional 3-5 working days to appear, depending on your bank